We want you to be happy with your new purchase. If you have any questions or need advice about your new product, please let us know.
Follow these three steps:
You have 30 days from the date you received your order to start the return process.
To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging.
In order to complete your return, we need your receipt or proof of purchase.
In some cases, we only offer a partial refund (if applicable).
All items must be unused; for example, a jump rope should be in its original packaging and show no signs of use.
Any item that is not in its original condition, damaged through no fault of ours, or missing parts.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive your return and successfully inspect it, we will send you an email to let you know that we have received your return. We will also notify you of the refund approval or rejection, as well as the appropriate return address.
If your order is eligible for a refund, our accounting team will initiate the refund process within 2-3 business days. We will send a confirmation email to the address on your order with the details of the refund amount.
Delayed or missed refund (if applicable)
It usually takes up to 7 business days for a refund to be credited to your account. If you have not received a refund by this date, please contact your bank first. It may take some time for the refund to be credited to your account.
If you have done all of the above and still have not received a refund, please contact us at support@echers.com.
Exchanges
We only replace products that are defective or damaged due to quality issues. If you need to exchange for the same product, please email support@echers.com