Please make sure you also read and understand all of the policies linked in the footer of this website.
Shipping
During peak shipping periods such as holidays and inclement weather, some shipments may arrive later than expected. We apologize for any delays and appreciate your patience.
Shipping costs vary depending on your location, the items ordered, and the size of the package we ship. Some shipping methods may include a tracking number, and some may not. If your package includes a tracking number, you will receive it via email. If you do not receive a tracking number for your shipment, please submit a request to our Customer Service team using the email support@echers.com
The time it takes for a carrier to deliver to your address may vary, and all delivery times we provide are estimates.
Certain products may be available on a pre-order basis, in which case the estimated carrier delivery time will only apply once the product pre-order period has ended and the order is ready to ship. Pre-order times vary. The estimated pre-order time may be clearly listed on the product page and is an estimate. If you have any questions about the timing or delivery of your pre-order or other order, please contact us using the email support@echers.com
Please note that delivery times may be delayed from time to time due to any unforeseen circumstances, weather, holidays or global or national issues.
Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split for shipment unless otherwise stated at checkout or on the relevant product page.
If you have any questions or concerns, please feel free to contact our customer service team using the ticket here.
Address Errors and Undeliverable Packages
If you entered an incorrect address at checkout and your order cannot be delivered due to this error, we will only re-ship the order once it has been returned to our warehouse. Please note that return times depend on the carrier and may vary. We do not provide refunds for undeliverable packages due to customer address errors.
Lost or Misdelivered Packages
If your package was marked as “delivered” but you have not received it, please contact your carrier to file a lost package claim. Once you receive a response from the carrier, please forward it to us before requesting a re-shipment.
We do not refund packages that the carrier marks as “delivered” but the customer claims were not delivered. If shipping insurance is offered at checkout, we strongly recommend that you opt in as any delivery issues will be handled directly by the insurance company.
Reshipment Process
If your order requires a signature upon delivery but no one signs for it, the carrier will leave a notice informing you how to re-deliver or pick it up. The carrier will make multiple delivery attempts or hold the package at a designated location for a period of time before returning it to us. If a package is returned due to multiple failed deliveries, we will only re-ship it once it returns to our warehouse. We do not refund packages that cannot be delivered due to non-signature.
If a package needs to be re-shipped, we will try to use other shipping methods to prevent it from being lost in transit again.
Contact
If you have any questions or concerns, please feel free to contact us by email at support@echers.com